FAQ

of course not, you can order as many mugshot-me t-shirts as you need.

yes, obviously your mugshot-me t-shirt is custom made… you order it, we create it!

please allow 5 – 10 working days for delivery.  to make the production of your mugshot-me t-shirt go as smoothly as possible, please ensure that:

– you have provided the correct payment information
– your billing and delivery address are correct
– your image you are supplying meets with our criteria (please read our ‘supplying your best image’)

because our t-shirts are not stock items and each t-shirt is designed to order, production times will depend on how busy we are.

we aim to get your order to you as quickly as possible, however if you need your order for a special occasion or date, please leave a note in the ‘comment box’ at the checkout with the date you need it and we will pull out all the stops. alternatively, you can send us a message in advance to wearit@mugshot-me.com

if you would like to know the status of your order please email us at wearit@mugshot-me.com, with your name and order details and we will happily give you a status update.

your mugshot-me t-shirt is unique to you, in the unlikely event you wish to cancel your order you will need to email us at wearit@mugshot-me.com with a valid reason for the cancelation and as long as your order is not in the printing process we can offer you a full refund. however we can only offer a refund within 24hrs from receiving your payment and suitable image.

if you wish to supply an updated image, again we can only accept updates within the first 24hrs, please provide an updated image, along with your name and order details via email to wearit@mugshot-me.com

the best way to take your image for mugshot-me is:

– DON’T take your photo yourself using the front camera on your phone, the resolution is not good enough and your image will not meet our standard when we enlarge the pic for the t-shirt.
– get a friend who is willing to take the image for you, from a smart phone or camera.
– make sure you are standing in a good light, the background you are standing against is irrelevant as we will remove this.
– stand with either your right or left arm in the air with your fist clenched, or with two fingers in a victory sign or similar. try to get it as close as possible to the image on the t-shirt on the right to ensure the best result!
– do not crop or edit your photo, supply it as is and we will do all of that for you.
– the photo can be taken either landscape or portrait and and preferably from your waist up.
– take your picture in colour, we will apply the black and white during the design phase.
– its up to you but we prefer you to have muted facial expression. you’ve been arrested after all, so bring on your bad side!

for optimum quality, your picture you supply will need to meet the following requirements:

–  valid file formats are .png, .jpeg or .tiff
– minimum resolution of 200dpi, ideally we prefer 300dpi
–  file size to not exceed more than 10mb

however if you are unsure about the above, as a general rule of thumb most smart phones will take photos of the right quality for us to use, as long as it ISN’T taken from the front camera i.e a selfie.

as soon as your photo is received, if we feel that it doesn’t meet our requirements, we will email you immediately and let you know and help you resolve issues to get the best image for your mugshot-me t-shirt.

however if you are using your image from an alternative source, we recommend that your image you supply is approximately 2500 x 3500 pixels for portrait and 3500 x 2500 pixles for landscape and 300dpi.

no, we remove the background

no, this is a mugshot, and to keep the authenticity, we work with black and white.

yes, we will email you and let you know if your supplied image doesn’t meet our requirements. we want you to have the best looking t-shirt out there, and to #wearyourbadself with pride, so we will give you as much guidance as we can.

yes of course, mugshot-me t-shirts make great gifts, especially for xmas!

although we like to keep the idea of mughsot-me t-shirts as we’ve shown in the pictures on our site, we do understand that this isn’t always achievable when supplying an image of a friend. as long as you can provide an image of your friend from the waist up and standing face on, we can produce your t-shirt for you.

as long the image is a large enough file for us to work with and suits the requirements we need, we are happy to work with this. don’t forget you will also need to provide their birthday and a choice of prison.

yes, we will email you and let you know if your supplied image doesn’t meet our requirements. we want you to have the best looking t-shirt out there, and to #wearyourbadself with pride, so we will give you as much guidance as we can.

our t-shirts are of high quality premium cotton and the process we use is direct to garment printing, which means your image should not fade or crack, your mugshot-me t-shirt should give you years of wear, but as with all quality cotton t-shirts we recommend the following:

– wash on cool or warm and inside out
– don’t use bleach, obviously
– avoid tumble drying, if you have to tumble dry set to low
– don’t dry clean, it’s expensive anyway!
– don’t iron on a high heat and turn the t-shirt inside out, do not iron direct onto image

we accept most debit and credit card payments as well as PayPal.